Training

Three series to stay in control of your website and your cash

Each series is split into modules of one hour at most, delivered by video call or on WhatsApp, with the recordings and a summary sheet to keep. The programme below is the one you will follow, module by module.

1

Series 1 · included in every package

Getting started

For the website owner: make changes without breaking anything, reply quickly, understand what is going on.

1 h · 3 modulesOn its own: 15 000 FCFAVideo call or WhatsApp
Module 1.1 · Your website, piece by piece 20 min

By the end: you know where everything is and who holds the keys.

What we cover

  • What you own: domain name, hosting, e-mail address, logins. Where they are, when they renew, how much they cost.
  • The three passwords to guard carefully and how to store them (your phone's keychain, never in WhatsApp).
  • Reading the page: header, headline, sections, footer. What a visitor sees first on a phone.

Exercise

  1. Open your website on your own phone and on a friend's or relative's phone.
  2. Write down the three pieces of information a customer must find in under ten seconds.
  • I have the list of my logins and their renewal dates
  • I know who to call if the website stops responding
Module 1.2 · Changing text, photos and opening hours 25 min

By the end: you change a price, an opening time or a photo on your own, in under five minutes.

What we cover

  • Sending a change to Nkapweb on WhatsApp: the "page, block, old text, new text" formula that avoids back-and-forth.
  • For websites with an editing area: log in, edit, preview, publish.
  • Photos that load fast: JPEG format, 1,200 pixels wide, under 300 KB. How to shrink them from your phone.
  • What not to change without telling us first: domain name, WhatsApp button, legal footer.

Exercise

  1. Change an opening time and a photo on your test website.
  2. Check how it looks on a phone before publishing.
  • I have made one complete change from start to finish
  • My photos are under 300 KB
Module 1.3 · Reading your visits and answering enquiries 15 min

By the end: you know how many people visit, where they come from, and you reply within the hour.

What we cover

  • The three figures that matter: visits per week, page views, taps on the WhatsApp button. Ignore the rest.
  • Google Business profile: up-to-date opening hours, photos, replying to reviews. It is half of your local visibility.
  • Replying on WhatsApp Business: greeting message, quick replies, labels such as "quote", "order", "delivered".

Exercise

  1. Create three quick replies in WhatsApp Business.
  2. Update your Google Business profile with a photo taken this week.
  • My Google Business profile is up to date
  • My quick replies are ready
2

Series 2 · included with Shop

Selling online

For anyone who takes payments: products, orders, Orange Money and MoMo, refunds, product pages that sell.

2 h · 4 modulesOn its own: 30 000 FCFAPrerequisite: series 1
Module 2.1 · Adding a product that sells 30 min

By the end: you create a complete product page in ten minutes.

What we cover

  • The six fields of a product page: precise name, price including tax, main photo, three-sentence description, variants (size, colour), stock.
  • Product photos on your phone: daylight, plain background, three angles. What brings the return rate down.
  • Prices in FCFA: easy-to-read rounding, delivery fees shown before payment, never a surprise at checkout.
  • Categories: three to six, no more. The customer must find things in two taps.

Exercise

  1. Create three real product pages with photos.
  2. Have a friend or relative test the buying journey without helping them.
  • My first three product pages are online
  • Delivery fees are visible before payment
Module 2.2 · Orange Money, MTN MoMo and card: what happens when a customer pays 30 min

By the end: you understand every step of a payment and you know what to do when it fails.

What we cover

  • The path of a payment: order, request sent to the customer's phone, confirmation by PIN, confirmation to the shop, settlement to your merchant account.
  • The three most common causes of failure: insufficient balance, PIN not entered in time, number typed wrongly. The message to send the customer in each case.
  • The aggregator's fees and settlement times: where to find them, how to build them into your prices.
  • The receipt: what it must contain, why the customer should receive it on WhatsApp and by e-mail.

Exercise

  1. Place a 500 FCFA test order with Orange Money, then with MoMo.
  2. Find each payment in the aggregator's dashboard and note the settlement date.
  • I have made a test payment on each channel
  • I know my fees and my settlement time
Module 2.3 · Handling an order, from payment to delivery 30 min

By the end: every order follows the same routine and none is forgotten.

What we cover

  • The five statuses: paid, prepared, dispatched, delivered, closed. Who changes the status and when.
  • A WhatsApp message at each step: templates ready to copy.
  • Delivery in Douala, Yaoundé and up-country: couriers, transport agencies, who pays what, how to prove handover.
  • Refunds and credit notes: when to refund, through which channel, how to trace it for the books.

Exercise

  1. Handle a practice order from start to finish, sending all four messages.
  2. Make a test refund and note the reference.
  • My message templates are saved
  • I know how to make a refund and trace it
Module 2.4 · Bringing in buyers 30 min

By the end: you have a simple plan for your first four weeks of selling.

What we cover

  • WhatsApp status, Facebook and TikTok: one product, one price, one link, three times a week. What works in Douala and Yaoundé.
  • The direct payment link: selling inside a conversation without going through the website.
  • Launch offers and referrals paid by mobile money: how they work and where to cap the cost.
  • Reading your sales: products that move, buying times, abandoned baskets.

Exercise

  1. Prepare the twelve posts for your first month in a table.
  2. Send a payment link to a real customer.
  • My posting calendar for the month is ready
  • I have made at least one sale through a payment link
3

Series 3 · included with Custom

Managing

For anyone who wants accurate cash records and presentable accounts: SYSCOHADA applied to a small business that takes payments by mobile money.

3 h · 5 modulesOn its own: 50 000 FCFAPrerequisite: series 2 or an existing business
Module 3.1 · Separating the business's cash from the owner's pocket 30 min

By the end: every franc you take in has a place, and you know what the business owes you or what you owe it.

What we cover

  • One merchant mobile money number per business, never your personal number.
  • The owner's current account (account 462 in SYSCOHADA): why your withdrawals are recorded there, and how to settle them.
  • The five documents to keep: payment receipt, sales invoice, purchase invoice, operator statement, delivery note.
  • Organising supporting documents: one folder per month, file naming, a photo of the paper receipt the same day.

Exercise

  1. List your actual cash accounts (OM, MoMo, bank, cash box) and their balance today.
  2. File the supporting documents for the current month.
  • My cash accounts are separate and identified
  • My folder of supporting documents for the month is complete
Module 3.2 · Reading an entry: what your shop records at each sale 40 min

By the end: you read the journal generated by your website and you spot an anomaly.

What we cover

  • Debit and credit without mystery: what comes in, what goes out, and the balancing rule.
  • A sale paid by mobile money: cash (account 538 for the operator) at the net amount, commission as an expense (631), revenue (706 or 701) and VAT charged (4431) if you are VAT-registered.
  • A deposit received before delivery: why it goes to 4191 and not to revenue, and what happens on delivery.
  • Refunds: reverse the entry, never delete it.

Exercise

  1. Take three real sales from this week and write their entries by hand.
  2. Compare them with the shop's journal.
  • I can explain every line of a sale in the journal
  • I have spotted at least one entry to check
Module 3.3 · Reconciling Orange Money, MoMo and bank statements 40 min

By the end: at the end of each month, your operator statements and your journal say the same thing.

What we cover

  • Downloading the monthly statement from the operator or the aggregator.
  • The four-column method: date, amount, reference, entry found yes/no.
  • The usual differences: fees deducted separately, several sales settled in one batch, failed payment counted as paid, double entry.
  • The month-end balance: yours, the operator's, and the explanation of the difference.

Exercise

  1. Reconcile last month's Orange Money statement with your journal.
  2. Write a three-line explanation of each difference.
  • My reconciliation for the month is done and signed
  • Every difference has a written explanation
Module 3.4 · VAT, flat-rate tax or actual regime: where you stand 40 min

By the end: you know which tax regime you are under, what you must declare and when.

What we cover

  • The three Cameroonian regimes by turnover: flat-rate tax (impôt libératoire), simplified, actual. This year's thresholds and what they trigger.
  • VAT at 19.25%: who charges it, how it appears on the invoice and in the journal, what happens to the VAT on your purchases.
  • The compliant invoice: NIU, RCCM, continuous numbering, VAT line or "VAT not applicable".
  • The calendar: monthly returns by the 15th, instalments, annual DSF. What your accounting export must contain for your accountant.

Exercise

  1. Work out your turnover for the last twelve months and identify your regime.
  2. Check that one of your invoices carries all the compulsory details.
  • I know my regime and my deadlines
  • My standard invoice is compliant
Module 3.5 · Producing a trial balance and reading it in ten minutes 30 min

By the end: you read your monthly trial balance and you answer the owner's three questions.

What we cover

  • The trial balance: every account, debit and credit totals, balances. Why the totals are equal and what an abnormal balance means.
  • The three questions: how much have I sold, how much cash do I have left, how much am I owed (411) and how much do I still have to deliver (4191).
  • The minimal cash-basis system for small entities, and when to move to the normal system.
  • Exporting for your accountant: journal, trial balance, supporting documents, in the format they ask for.

Exercise

  1. Export the month's trial balance from your management area.
  2. Answer the owner's three questions in writing, using the trial balance.
  • My trial balance for the month is exported and read
  • My accountant has received the journal and the trial balance

Book a series

Groups of six at most, or one-to-one. Certificate of attendance issued at the end. Payment by Orange Money, MoMo or card.

Book on WhatsAppUse the form